At Elite Sabers, we want you to be happy with your SABERS purchase. If you need to return an item, please review the following Return & Refund Policy to understand the requirements, process, and applicable conditions.
1. 7 Days Return Policy
We offer a 7-day return period. You have 7 calendar days from the date you receive your order to contact us and request a return.
To qualify for a return, the item must:
- Be in the same condition in which you received it.
- Be unused and unworn.
- Include all original tags and accessories.
- Be returned in its original packaging.
- Include valid proof of purchase, such as your order confirmation or receipt.
Please Note: Items that do not meet these requirements may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at “[email protected]” within 7 days of receiving your order.
If your return request is approved, we will provide the return instructions and the appropriate return address by email. Please do not send an item back before receiving return authorization from elitesabers.com. Packages returned without prior approval may not be accepted or processed. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If you have any questions about returning an item, please contact us at [email protected].
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible so we can review the issue and determine the appropriate solution. When contacting us about a damaged or incorrect order, please provide your order number and clear photographs or other relevant information that can help us evaluate the problem.
4. Non-Returnable Items
Some products are not eligible for return. Unless otherwise required by applicable law, we may not accept returns for:
- Personalized or specially customized products.
- Made-to-order or special-order items.
- Items that have been used, worn, altered, or damaged after delivery.
- Products missing their original packaging, tags, or accessories.
- Sale or clearance items.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Remote or Temporary Delivery Addresses
For delivery and fulfillment reasons, we do not recommend or permit orders to be shipped to remote, temporary, short-term, or other addresses where the customer may not be available to receive the package.
Delivery to such addresses can involve delays, failed delivery attempts, or the package being returned to the carrier or sender. We are not responsible for orders that cannot be delivered because a temporary, remote, or unsuitable delivery address was provided. Refund eligibility may be affected in these circumstances.
Please Note: Please provide a stable and secure delivery address where you can reliably receive your order.
6. Refunds
Once we receive your returned saber item, we will inspect it to determine whether it meets the requirements of this policy.
- We will notify you by email whether your refund has been approved or declined.
- If your return is approved, the refund will be issued to your original payment method.
Please note that processing times can vary. Although we initiate approved refunds promptly, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
7. Shipped or Delivered Orders
If your order has already been shipped or delivered, it must be returned to the designated return address before a refund can be issued, unless the item qualifies for another remedy under this policy.
Please Note: The customer is responsible for applicable return shipping costs unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
8. Order Cancellation or Termination Fee
If you request cancellation or termination of an order after the order has been placed, a 12% cancellation fee based on the total amount paid for the order may apply.
This fee covers costs associated with order processing, payment processing, fulfillment preparation, and other administrative expenses.
Cancellation requests should be submitted as soon as possible. Once an order has entered processing or has been shipped, additional return requirements may apply.
9. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer support team:
Email: [email protected]
We recommend contacting us before sending any product back so that we can provide the correct return instructions and help ensure your request is processed smoothly.
